I hate to hear this has been your experience and would love to investigate this for you! Where on your property are the lines down on and would you consider them a safety hazard as of now? Remember: This number is just for unburied ground cables. God forbid this huge company actually provide a phone number where you could talk to someone. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Our team can assist with getting those downed wires raised. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. I am a bot, and this action was performed automatically. Youve reached the best place and perfect person to help with virtually all of your account needs! If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. By selecting Accept all, you consent to our use of Cookies. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Should you experience further issues, please create a new post. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. I called but only received voice mail. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Our team can help get that line raised. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. A drop-down list appears. Like. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. It's not the power line and I don't think it's the regular cable either because there's no service outage. However, its critical not to cut into a power line, as you know. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Discussion. Report downed power lines at 713-207-2222. Report A Downed Line. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I also appreciate you taking a moment out of your day to reach back out to our team! I am a bot, and this action was performed automatically. How to Report an Issue Online Visit xfinity.com/xfinityassistant. 1 6 How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. You can report an issue by going to the Xfinity Status Center. In the top right corner, you'll see a little chat icon near the bell icon. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You have to sign up for gig service and sign a 2 year contract first. Type a message to let us know what your issue is. In order to get started can you please send me a Modmail message with your full name and service address? This post was marked as closed. The tubing will start to shrink almost right away. Asking on behalf of my place of business. To confirm, are the wires in question still low-hanging by chance? Hello saftek and welcome, Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Write your 17-digit account number on the "For" line of your check or money order. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Then, call PG&E at 1-800-743-5000. up. Scan this QR code to download the app now. Scroll down and select Manage Internet. Welcome to the Xfinity community! I called on 7/20/21 to report this issue and no-one has been to fix the wires. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Here is a list of frequently requested telephone numbers: Cable. Connectivity and managing Your Comcast Business network. I can't get into my property because the line is blocking the drive way. I think it may be the original phone line. How to Report an Issue Online Visit xfinity.com/xfinityassistant. If you receive overhead electric service, your electric system con- sists of the following: 1. Call 9-1-1 immediately to report a fallen power line. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Hope this helps you out. Two delivery trucks have had close calls recently. I have a downed line in my front yard. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. For immediate assistance, check out the Xfinity Assistant. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Press question mark to learn the rest of the keyboard shortcuts. Please contact the moderators of this subreddit if you have any questions or concerns. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. If you have questions about your services, we're here to answer them. Welcome to the Xfinity community! For your safety, do not touch or move the downed line. Don't touch a downed power line or other equipment. ASA, ABA, Adherence). For immediate assistance, check out the Xfinity Assistant. Click Continue. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Report it as a hazard to your local PD, maybe they have a better contact. Thanks! Downed Power Line. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). That person will tell you who the city's contact is in the Comcast governmental affairs office. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. How do I talk to a real person at Comcast? Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. How to report a down or damaged CenturyLink line. Electric Lines that run from the utility pole to your residence. Call 911, which will get the FD out to asses the wire (s). If you see a power line on the ground, don't assume that it is not energized or that it is insulated. 1. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Then, to let us know why you're calling, say Line is down.. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Can you direct message us your name and address, please? Asking on behalf of my place of business. How to report a downed wire if I'm not a customer? I am a bot, and this action was performed automatically. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Hello @ryanray.rr81 and thank you! You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. There appears to be no other way to contact comcast/xfinity. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Jul 2007 - Sep 20169 years 3 months. Click the Check for Issues button. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Jacksonville, Florida Area. Select Restart Modem to begin troubleshooting. Comcast does not do tree trimming. Say "No account." Stay at least 35ft away from any downed wires during cleanup and other activities. A drop-down list appears. A drop-down list appears. How does cable internet get to your house? Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Emails sent with an attachment cannot be processed. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. I explained this to the rep when I called to cancel. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Please help before someone gets hurt. Search accounts based on account number, or chat online. How do I report down a cable line? ET. Should you experience further issues, please create a new post. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). In the 'To' line, type "Xfinity Support" there. Call us anytime at. How to Reach a Real Person at Comcast/Xfinity. Just select Xfinity support and you will be able to speak with the next available specialist. What to expect: Your complaint will be posted online in a public database. Who is responsible for cable line from pole to house? Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. How do I know if my home is wired for Comcast? There may be a 60 day notice cancellation fee for your service. Thank you for reaching out to the Digital Care Team. How do I get Comcast to come deal with this? I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. We have made changes to keep employees safe so response and call times may be longer than usual. Report it online using Xfinity Assistant. Tips in case of an outage What if my power is out? You may have to enter a lot of personal information to get connected, including your ZIP code. I am an Official Xfinity Employee. If you absolutely need to have it removed, consult with an electrician before doing so. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Then it tells me it can help me better if I sign in. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Where or how can I report this? Get in touch with Comcast Business. Thank you for reaching out to our forums community, its great we can connect this way! Performance & security by Cloudflare. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Thanks! I suspect it's an old wire). Reporting this to comcast seems to be a problem. Thank you so much for contacting our Xfinity Support Team over Reddit. In the top right corner, you'll see a little chat icon near the bell icon. #iworkforComcast Adding to this post, because the instructions didn't say to wait for a response when using the private message option. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. To qualify for the credit, customers must: 1. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages If you smell natural gas or see downed power lines please do NOT use this page. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. -ATTU-verseCare. A coaxial cable is capable of carrying current. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Our community is your official source on Reddit for help with Xfinity services. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Cloudflare Ray ID: 7a2ad44e3df86ef8 How much notice do you need to give Comcast to cancel? Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. How do I report an above ground cable down? Hi, @user_af7a95. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! With our new Xfinity support chat, you do not need to input the name of a person. It's a hazard to pedestrians and vehicles! The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Include the words "Firewall Investigation" in the subject line. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. First Call 9-1-1. The channel and its live streaming world news is available . to Call your mayor's office. 115.124.120.233 For immediate assistance, check out the Xfinity Assistant. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. How to report a downed wire if I'm not a customer? We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Verizon Business customers. See how you can save when you add Comcast Business Mobile or add a new line. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Then, call PG&E at 1-800-743-5000. Hello there! Sound the horn, roll down your window and call for help. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. A woman in Huntington says she contacted Comcast several times about a line. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Choose the option that best describes your situation. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. We have all the tools to help with your cable line and make sure it gets taken care of. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. 70% of power outages are caused by major weather. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Don't worry, we'll never do that as it might cut into our profits for the quarter. How do you fix an exposed wire without electrical tape? X | `>`. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Usually 911 dispatch has unlisted numbers for utilities. If the IP address resides on the Comcast network. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Store Locator Status Center Check for outages and troubleshoot your services. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Don't touch anything or anyone in contact with a downed power line. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. This website wants shut .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Never touch a downed overhead electrical line. A drop-down list appears. It's not the power line and I don't think it's the regular cable either because there's no service outage. Whenever there is an outage, your first step is to report it via email or twitter. How do I report this? It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Thanks. Click to reveal Thanks! Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Occasionally there is a mix up and Comcast forgets to bury the drop. Genius. The ground around your car may be energized. Then, call PG&E at 1-800-743-5000. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Create an account to follow your favorite communities and start taking part in conversations. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! I do apologize once again for the delay on our end and sincerely appreciate all your patience! Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. That's not what we want to see! An official employee, such as myself or whoever is first available, will respond. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. We truly appreciate you taking the time to reach out to let us know about a downed wire. You can contact 811 to get utility lines marked. Sky News is a British free-to-air television news channel and organisation. Report or View Outages; Other Contacts; General, Business, Landlord, . Throughout our history, DISH has always put customers first. Cookie Notice Dial 333 to get connected to a customer service representative. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. I would like to report down wires in my back yard for the second time. 2 1 RR ryanray.rr81 Visitor 2 Messages Voting closed 14. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. A tree in my back yard has two large branches resting on the phone/TV cables. An official employee, such as myself or whoever is first available, will respond. I am extremely frustrated this issue has not been of the upmost importance to your company. Payments are posted to your account after 5:30 p.m. on the day they are received. 7 years ago. Massive outages do occur because of problems such as storms, floods etc. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. We have made changes to keep employees safe so response and call times may be longer than usual. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.

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